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Delane excels at large-scale organization transformation at every phase of the business cycle. From the first trigger of an entrepreneurial idea through the realization of sustainable and profitable revenue streams, the Delane consulting model enables its clients to embed a culture of Continuous Improvement throughout its business units and functional support roles.
One of the key qualifications of a Delane consulting practitioner is the ability to assess and prescribe the best continuous improvement programs for clients from its arsenal of improvement methodologies. To complement its robust Business Agility and PMO Maturity practices, Delane’s unique, adaptive method of applying Lean and Six Sigma principles is viable through such key improvement needs in product development cycle enhancement, ongoing business operational improvement, and supply chain optimization.
Lean and Six Sigma practices provide a methodology that, when applied appropriately, allow organizations to overcome challenges. Our process includes a five-phase methodology where we identify the cause leading to lost efficiency and revenue. We then work to implement fixes based on facts, not assumptions.
Lean Six Sigma Process Improvement Methodology
Define: Define the problem and what is required to satisfy the customer.
Measure: Map out the current process and collect data.
Analyze: Investigate and identify the cause of the problem.
Improve: Implement and verify the solution.
Control: Maintain the solution and sustain the improved results.
The Product Development organization in a Fortune 15 U.S.-based Telecom company had an unhealthy product development funnel with the following major issues:
Lack of innovative new product ideas
Lack of portfolio management
Lack of capacity management
Lack of benefit management
Lack of agile and lean concepts
Delane’s team started by a strategy working session with the leadership team of the Product Development organization. We started by answering three "Why" questions:
Why we exist?
Why didn't we succeed?
Next, we focused on answering three "What" questions:
What is our target end state?
What do we expect along the journey?
What success looks like?
Finally, we answered the one "How” question:
How do we transform?
Results (project ongoing):
Delane proposed an end-to-end Business Transformation initiative that is meant to change the entire Product Development ecosystem which is built on four main areas of focus or Pillars of Business Transformation:
Culture Transformation: Start by changing our behavior to adopt a Lean and Agile mindset. The focus on the Customer throughout the product development process, our leadership management style to adopt the Servant Leadership concepts, and finding ways to innovate rather than adopt a stagnant product roadmap.
Lean Product Development: To lead a healthy product development funnel we need to put emphasis on managing our portfolio through empirical and methodical prioritization techniques, on capacity management to control our WIP (work in progress) and allocation of resources, and on benefits management to guarantee the realization of promised ROI.
Agile Delivery: The iterative and incremental value proposition requires creating a stable environment which enables the predictability advantage of Agile, adopting a scalable agile methodology with associated tools, and engaging stakeholders from around the organization to support and engage in the agile framework
Proliferation and Sustainability: Long-term success requires continuous effort to monitor, guide, and correct.
With this in mind, Delane provided team coaches to work daily with the product development teams throughout their transformation journey, set up a Center of Excellence to provide various services such as training, process governance, and Community of Practices. Moreover, the team decided on a set of metrics to baseline and track against in order to measure the success and plan for growth.
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